Avideq Policies: Refunds, Pricing, and Shipping

At Avideq, customer satisfaction is our top priority. We strive to provide products and services of the highest quality. However, if you are not entirely satisfied with your purchase, our refund policy is here to assist you with a clear and hassle-free process.

Eligibility for Return & Refund:

• Condition of Items: To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. Items showing signs of wear and tear or that are not in resalable condition will not qualify for a refund.

• Return & Refund Time Frame: Refund requests must be initiated within 7 days of receiving your order. Once 7 days have passed, we will not entertain any return requests unless under exceptional circumstances.

• Proof of Purchase: Proof of purchase (e.g., receipt or order confirmation) is required to process a refund. Ensure that you retain all purchase records for future reference.

Non-Refundable Items:

• Custom-Made Products: Custom-made products and personalized orders are not eligible for refunds unless defective or damaged.

• Sale Items: Items purchased during a sale or with promotional discounts are non-refundable unless proven defective or damaged upon arrival.

How to Request a Refund?

1. Contact Customer Support: Reach out to our customer support team at sales@avideq.com or call +91 9740030039.

2. Provide Order Details: Supply your order number, details, and reason for the refund request. Attach images of the product if it’s defective or damaged.

3. Return Instructions: Once your request is approved, we will provide clear instructions for returning the item, if applicable. Customers are responsible for return shipping costs unless the return is due to our error.

Processing Refunds:

• Inspection: Upon receiving and inspecting the returned item, we will notify you of the status of your refund.

• Processing Time: Refunds will typically be Credited within 7-10 business days of approval. Any delays will be communicated promptly.

• Refund Method: Refunds will be issued via the original payment method. For bank or card payments, it may take an additional 3-5 business days for the refund to reflect in your account.